Privacy Notices
SV Academy is committed to ensuring the privacy of its students, staff, and visitors. As such, the academy has a privacy notice that explains how the academy collects and uses personal information, and how it keeps this information safe. The privacy notice also explains individuals’ rights under data protection laws and how to exercise those rights.
The academy’s privacy notice covers a range of personal data, including contact information, academic and assessment data, health and wellbeing information, safeguarding information, and images and video recordings. It also covers how the academy uses cookies on its website.
SV Academy is committed to being transparent about how it collects and uses personal data, and to ensuring that it meets its legal obligations under data protection laws. The academy’s privacy notice is regularly reviewed and updated to ensure it remains accurate and relevant.
Complaints & Whistle-Blowing
SV Academy is committed to providing a high-quality education and experience to all students. However, we understand that there may be times when students or their families may have concerns or complaints about our school. We take all concerns and complaints seriously and have procedures in place to address them.
Our Complaints Policy outlines our procedures for dealing with complaints from students or their families. We encourage students and their families to speak to us as soon as possible if they have concerns, as this can often help to resolve issues quickly and informally. If the concern or complaint cannot be resolved informally, the formal complaints procedure will be followed.
In addition to our Complaints Policy, we also have a Whistleblowing Policy, which outlines how concerns about malpractice or wrongdoing can be reported in confidence. This policy is in place to ensure that any concerns raised are taken seriously and investigated thoroughly.
At SV Academy, we are committed to ensuring that all concerns and complaints are dealt with promptly, fairly, and in accordance with our policies and procedures.
Complaints
If you are unhappy or have concerns about the Academy or a person associated with the Academy, then you may wish to make a complaint. In the first instance, complaints should be addressed to the Head of Academy, Mr Orlando Clement.
| E-mail: head@sv-academy.com Telephone: 0203 031 8240 |
If your complaint is about the Head of Academy, then contact the Chief Executive Officer.
| Email: sonia@sv-academy.com |
Copies of Website Information
The Academy will provide upon request, paper copies of any website page or information on the website.
Privacy Notice
At SV Academy, we take data protection and privacy seriously. This privacy notice outlines how we collect, process, store, and share personal information about our students, parents/carers, staff, and other individuals we come into contact with.
What information do we collect? We may collect a range of personal information, including but not limited to:
- Personal details such as name, address, date of birth, and contact information
- Educational information such as school records, assessments, and progress reports
- Special educational needs and disabilities information
- Attendance records and absence notes
- Behaviour records and incident reports
- Health information and medical records
- Safeguarding concerns and investigations
- Recruitment and employment records for staff and volunteers
- CCTV footage and photographs for safety and security purposes
Why do we collect this information? We collect this information to support the education and welfare of our students, ensure their safety and wellbeing, and to fulfil our legal obligations as an educational institution. We may also use this information for research and statistical analysis purposes.
How do we store and process this information? We store and process personal information securely and confidentially in line with data protection legislation. We only share personal information with authorised third parties where necessary, such as with local authorities, health services, and other educational institutions.
Your rights Individuals have the right to access, correct, and delete their personal information. They also have the right to object to or restrict the processing of their personal information in certain circumstances. Please contact us if you wish to exercise these rights.
Contact us If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer at dpo@svacademy.co.uk.
Freedom of Information
SV Academy recognises the importance of transparency and accountability in its operations. As such, it has adopted a Freedom of Information (FOI) policy that aims to provide the public with access to information held by the school.
Under the FOI policy, members of the public have the right to request access to information held by SV Academy, subject to certain exemptions. Requests for information should be made in writing and addressed to the school’s Data Protection Officer (DPO).
SV Academy will respond to all FOI requests within 20 working days, in line with the Freedom of Information Act. The school may charge a fee for providing access to the requested information, but this will be kept to a minimum.
SV Academy is committed to complying with its legal obligations under the FOI Act and will ensure that all requests for information are handled in a timely and efficient manner.
SV Academy Funding & Charging
At SV Academy, we are committed to providing high-quality education to all our students. To achieve this, we receive funding from various sources, including the government and private organizations. We use this funding to provide a range of facilities and resources to enhance the learning experience of our students.
In addition, we may charge fees for certain services, such as extracurricular activities or trips. These charges are kept to a minimum and are only made when necessary. We are committed to being transparent about our funding and charging policies and ensuring that they are fair and accessible to all.
We understand that financial circumstances can vary, and we are committed to working with families to find solutions if they are experiencing financial difficulties. Our finance team is always available to provide guidance and support in such situations.
We believe that every student should have equal access to education and opportunities, and we are committed to making sure that our funding and charging policies reflect this belief.